How Employee Satisfaction Impacts Closing the Sale
June 29, 2022
Happy employees equal happy customers, which results in higher rates of closing the sale. When customer-facing employees are struggling with being overworked or undervalued, this can translate to how they interact with customers. Dissatisfaction in the workplace can cause rudeness and impatience, even if the employee doesn’t realize it. Customers can pick up on these nuances, and it can deter them from wanting to work with your company. On the other hand, employees that are happy will go above and beyond to meet customer needs and exceed their sales goals. A Harvard Business Review study looked at a global customer-facing company and the impact of